If it happens, please give us your feedback via live chat or send email to firstname.lastname@example.org. Tell me your issue and what make you dissatisfied with the supporter; then we will give you the best solution for that.
You can get support for free products but some fee will be required. Then we will help you handle all tickets within the support scope. The other issues that are out of support scope such as customization or new features will be politely refused
With commercial extensions, you will get the free support. However, you need to buy support for free extensions.
The sooner you submit ticket, the sooner support process can be started. In case your request arrive beyond our working hour, we are going to reply you right after we are back to work (7:30 AM – 4:30 PM from Mon to Fri- GMT+7).