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Support Policy

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If it happens, please give us your feedback via live chat or send email to themdt@brainos.com. Tell me your issue and what make you dissatisfied with the supporter; then we will give you the best solution for that.

Poster by: Alena Dao  on  16 Sep 2016

You can get support for free products but some fee will be required. Then we will help you handle all tickets within the support scope. The other issues that are out of support scope such as customization or new features will be politely refused

Poster by: Alena Dao  on  16 Sep 2016

With commercial extensions, you will get the free support. However, you need to buy support for free extensions.

The sooner you submit ticket, the sooner support process can be started. In case your request arrive beyond our working hour, we are going to reply you right after we are back to work (7:30 AM – 4:30 PM from Mon to Fri- GMT+7).

Poster by: Alena Dao  on  16 Sep 2016
As usual, we reply to your ticket within 24 hours since your ticket is submitted (except weekend and holidays).Late responses can be caused by:1. Due to Network connection issue.2. Your ticket is submitted out of our working hour. Hence it will be handled when we are back to work (from 7:30 am to 4:30 pm from Monday to Friday - GMT+7)
Poster by: Alena Dao  on  16 Sep 2016