If our extension does not work as described on our product page and our support team can't/ reject to fix it, we’ll return your money.
We offer a 30-day money-back guarantee. Hence you can get your money back within 30 days from the day you purchased the product.
All refund requests after 30 days since the purchase date will be not accepted.
In this case, it is possible for you to get a refund for one of the items you purchased.
Unless it is not over 30 days since your purchase date and meets our refund policy.
The fee that you paid for the installation/customization/support service is the amount of time that we spend on serving you; hence it can not be refunded.
We also need to ensure that our employees are paid properly for the work they have done.
If you are not satisfied with our installation/customization/support service, please contact our Sales Manager at [email protected]. We will replace a new technical supporter for you to serve you better.
We are so sorry to say that we cannot give you a refund in this case.
Because it’s against our policy and we can't break the rule. Moreover, if you get any issues, we will provide you the best support.
If the customer installs any other extension that conflicts with our module, it would be a part of customization. We guarantee the bug-free extension from our side, but we can't assure the same for any third-party extensions.
Therefore, you can not ask for a refund in this case of conflicts. However, our technical team will discuss and try to give you the most suitable solution.
Feel free to contact us via email: [email protected] or submit a ticket here: https://landofcoder.ticksy.com/
To request a refund, please remove/uninstall all copies of our products from your server and confirm it with a screenshot attached in your email to [email protected]. The refund process will take up to 7 business days after we receive your request.