Privacy Policy

At Landofcoder, we keep your privacy as an important assets. This policy describes the wayswe collect, use and protect your personal info. When you sign up and use our service weassume that you accept our privacy policy
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All of information you provide through this website, we don't sell or distribute to third parties except that it is legally required. All user information are gathered to serve your needs and reply your request.
All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourselfWe use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experience
As you may know that, when you browse our website, it automatically places all data file called"cookies" on your computer. The data will help to identify you if you visit multiple pages on oursite at the same session. Hence we don't need to ask you for password on each page. Onceyou close the browser or logout, this cookie is no longer in effectIf you want to disable cookies, these benefits will be impacted
We guarantee that your personal information is protected. We store your info in secured server.Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info issaved on our system. We don’t share your personal information with any other third parties.
Please notice that the privacy policy maybe change in the future. When there is any changes wewill post it on this page or if the changes is important we will show you notification.If you have any question, please feel free to contact us
Our products are 100% open source and under the OSL License. For single license, you can use on 1 live domain (1 installation), 1 testing/staging domain and multiple subdomain from the same backend. You also can add the license key for your localhost.

Customers can get 60-day money back guarantee for any paid product since the time of the purchase.

You CAN request for refund when our products fail to meet your expectation like we cannot resolve your issues.

You CANNOT get the refund in the case you

  • Purchase wrong products or wrong versions
  • Simply don't like to use the product
  • Purchase the product to evaluate only
  • Apply discount code for the order
  • Face coding conflicts caused by 3-party extensions
  • Installation, Support and Custom service.
  • The item doesn’t work as claimed and you have never asked for help.

The refund request will be rejected after 60 days guarantee. In addition, the refund policy will not be applied for installation & customization service, extended support fee or orders under special promotion.

To request a refund, please remove/uninstall all copies of our products from your server and confirm it with a screenshot attached in your email to info@landofcoder.com. Refund process will take up to 7 business days.

When you purchase our product and services, free support is included. You will get fast support for:

  • Any questions related to our products
  • Any bug/error need to be fixed to ensure the products work well in your site like our demo

In case you need support for free items or customization, please notice that

  • Customizing any product to fit your own needs will require some fee (basically $20/hour). We recommend you send email request to our email or submit through our customization page
  • For free items, we offer support service: $20 per month and $50 for lifetime.

- Changes in privacy policy

Please notice that the privacy policy maybe change in the future. When there is any changes we will post it on this page or if the changes is important we will show you notification.

After purchasing our paid products, customers can get free lifetime updates and a 12-month period of free support. This free support period will be calculated from the time of the purchase.

We ONLY support issues related to module function. If you face any issue, you can submit a ticket on our ticket system (https://landofcoder.ticksy.com/). Submited issues in tickets should be clear and detailed with screenshots. Each ticket should include issues related only one product so that we can assign to our dev easily. In the case your ticket doesn't meet these requirements, we can refuse to resolve it. Also, your order id, ssh/fpt account and admin account for access will be required in the ticket if needed.

On the other hand, all approved tickets will be checked and replied within 2 business days. Also, if your ticket is submitted on our weekends, please understand that it will be processed on the next Monday.

Our live chat support also available to help you pre sale questions or general issues during our business hours. We work from Monday to Friday (Saturday sometimes), from 8.10 a.m to 5.30 p.m (except 1,5 hour for lunch) at GMT +7.

If you want to request extended support, please purchase one of our extended support packages.

  • Standard support $55/month
  • Pro support $99/month
  • Vip support $200/month

For PRO support, your issues will be put on high priority. In other way, if you choose VIP support, we will assign your case to a personal technical supporter.

Also, we can refuse to provide support beyond free support period.

Free products will not include free support service. To request support service for these extensions, you can choose any above package.

Support Extensions will include:

  • Install the module
  • Integrate into the site containing the custom theme
  • Fix simple bugs/errors of the module directly on the site

Note: For other requirements related to function or integration into custom theme, the ticket can be replied later than usual because these issues take more time and effort to resolve. So, please understand.

If your issues consume fixing time, we will estimate the time to fix on local or release a new version with updates.

Support Extensions will NOT cover:

  • Extensions customization;
  • Website customization
  • Third-party developers consultation;
  • Product version update with different module or theme;
  • Error correction caused during buyer software upgrade;
  • Support via Skype, Phone call;

Moreover, support DOES NOT include creating new features or new design styles. Also, apart from included support services, other requirements will be considered as customization. In these cases, customers need to send full requirements for custom work. Requests for custom work should be sent to info@landofcoder.com. Then, we'll check and send you the estimated time & cost.

Support Themes will include configuring and fixing bugs related to the theme. Customers will be supported during installation. Like extensions, requests for quick installation will be charged.

Note: We only support free installation for our premium extensions. Free installation support will be accepted for the first-time installation. For reinstallation, we will charge it as a custom work ($55). Customers also can request for quick installation ($55) via live chat, ticket or email.

The payment of extended support or custom work should be sent to our paypal account: billing.landofcoder@gmail.com

If we find out a solution to your issue, we will send it to you instantly. In the case we cannot find out a solution to your issue, we will refuse to resolve it.