Support Policy

1 Item(s)

Submitted issues in tickets should be clear and detailed with screenshots to solve these faster.

Each ticket should include each issue related to only one product so that we can assign it to our supporters easily.

In the case the ticket doesn't meet these requirements, it can be refused to resolve.

Thanks for your cooperation.

For requirements related to function or integration into the custom theme, the ticket can be replied to later than usual because these issues can take more time to check and effort to resolve.

So, please understand and calm down to wait for the response.

  • For the pre-sale question, please feel free to contact us via live chat on ( From Monday to Friday: 8 am -5:30 pm GMT+7) or leave an offline message, we will give you a response asap.



You can get support for free products but some fees will be required. Then we will help you handle all tickets within the support scope.

The other issues that are out of support scopes such as customization or new features will be politely refused

As usual, we reply to your ticket within 24 hours since your ticket is submitted (except weekend and holidays).

Late responses can be caused by:

1. Due to a Network connection issue.

2. Your ticket is submitted out of our working hours.

Hence it will be handled when we are back to work (from 8:30 am to 4:30 pm from Monday to Friday - GMT+7)