Landofcoder Support Policy

After purchasing our paid products, customers can get:

  • One free installation 
  • Free lifetime updates
  • Free 12-month support

This free support period will be calculated from the time of the purchase.

After the first year of the Free support period, you will need to extend the support package at the price of 60% of the current price of your module to get further assistance from our technical team.

We ONLY support issues related to module function. If you face any issue, you can submit a ticket on our ticket system (https://landofcoder.ticksy.com/). Submitted issues in tickets should be clear and detailed with screenshots.

And, to help us process this issue quickly, please make sure that you provide the following information:

  • Your order number which you purchased our extension
  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

All approved tickets will be checked and replied to within 24 hours of the working days. Also, if your ticket is submitted on our weekends, please understand that it will be processed the next Monday.

Our live chat support also available to help you with pre-sale questions or general issues during our business hours.

We work from Monday to Friday from 8.30 a.m to 5.30 p.m (except 1,5 hours for lunch) at GMT +7.

Support Extensions will include:

  • Install the module
  • Install into your current site
  • Fix simple bugs/errors of the module directly on the site

Note: For other requirements related to function or integration into the custom theme, the ticket can be replied to later than usual because these issues take more time and effort to resolve. So, please understand.

If your issues consume fixing time, we will estimate the time to fix on local or release a new version with updates.

Support Extensions will NOT cover:

  • Extensions customization
  • Website customization
  • Extension development (new features)
  • Third-party developers consultation
  • Product version update with different module or theme
  • Error correction caused during a buyer software upgrade

In case you need more than the support service, you can consider hiring our dedicated Magento developer who will work with you directly and remotely at an affordable price.

Thank you!