''Are you sure to cancel this order?''

Magento 2 Cancel Order extension allows customers to cancel orders easily with the ''Cancel Order'' link on the ''My Orders'' page. They also can leave a comment for store owners to clarify order-cancellation reasons. After customers cancel orders from the frontend, the module will automatically send notification emails to the store admin.

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Magento 2 Cancel Order Extension

$59.00

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$59.00
Magento 2 Cancel Order Extension

Magento 2 Cancel Order Extension

Overview

''Are you sure to cancel this order?''

Magento 2 Cancel Order extension allows customers to cancel orders easily with the ''Cancel Order'' link on the ''My Orders'' page. They also can leave a comment for store owners to clarify order-cancellation reasons. After customers cancel orders from the frontend, the module will automatically send notification emails to the store admin.

Let's check our prominent features:

Explore Other Best Magento 2 Extensions

Community Edition: 2.3.x, 2.4.x

Description

Details

magento 2 cancel order extension controversy

If you are running a Magento store then you must have familiarized yourself with the fact that order cancellation is not something uncommon. The customer can cancel an order due to a lot of different reasons. It can be that they found the same product with better price somewhere else, it may be that they just change their mind or it can be that they’ve made a mistake. The customer may think that it’s their deserved right to cancel an order, but sometimes it’s difficult to say. For some stores, they might be charged additional fees for order cancellation and that’s why canceling an order is turned into a tricky task. This, however, might leave a bad impression on the customer and prevent them from coming back to your store.

Magento 2 cancel order extension solution

Magento 2 Cancel Order has come to the rescue to solve all of the aforementioned problems. With this Cancel Order in Magento 2, Magento store owners can let the customers cancel their own order right on the frontend of the store, on the My Order page. After an order is cancelled, an email notification will be sent to the Magento 2 store owners immediately to inform them about this. By allowing the customers to easily cancel their order during the order processing phase, Magento 2 store owners can improve their professionalism in front of their customers, keep track of the reasons for order cancellation for further improvement and most importantly, save the cost for the store.

Benefits of Choosing Magento 2 Cancel Order Extension

When you choose to use our Magento 2 Cancel Order, you can rest assured knowing that you’ve made the right choice for your Magento 2 store. With it, you can achieve these benefits for your store and your brand:

Magento 2 cancel order extension benefits

The customer can overcome the default setting of Magento 2 and cancel their order right on the frontend easily and conveniently. Everything is solved quickly and effectively without any additional activity or procedure.

With Magento 2 Cancel Order extension, the customer can keep track of cancel order, monitor and record the reasons of cancellation and improve their store’s service accordingly.

How to Use Magento 2 Cancel Order | How does Cancel Order in Magento 2 Work?

Magento 2 Cancel Order by Customers - Essential Features for e-Commece Stores

Magento 2 cancel order from frontend by customers
Allow customers to cancel Pending orders from the frontend

Hitherto in Magento 2 default settings, cancelling orders from the frontend is not yet possible, and this has caused many inconvenience for the customers as well as for their shopping experience online. Acknowledged this fact, this Magento 2 Cancel Order has brought to you a comprehensive solution to address this problem. With Magento 2 cancel order by customer, the customers who come to your Magento 2 store are enabled to cancel their order right from the frontend with Pending status. The customer can perform this function in the My Account dashboard or in the My Order page. Particularly:

  • On the Account Dashboard, customers can see all of their recent orders here along with the “Cancel Order” link.
  • Customers can also cancel orders in the My Order page.
Allow customers to enter comments

On Magento 2 Cancel Order, the customers are allowed to add comments and additional explanation or note to each of the order they cancel. When they decide to cancel an order, a confirmation popup will appear and the customers can add comments in that popup. This comment will then be displayed in the details of the order in the backend for the Magento 2 store owners to see.

Magento 2 cancel order confirmation popup for comment reason
magento 2 cancel order send notification email to admin
Send Notification Emails to admins automatically after customers canceled orders

As soon as a cancel order is made, an email will be sent to the Magento 2 store admin immediately to inform them about the cancellation. With this features from Magento 2 Cancel Order extension, the Magento 2 store owners are able to organise their store better, keep track of their business performance and save a lot of their time for managing their products and orders.

Change order status and auto restock products

As soon as a cancel order is made by the customers, the order status will be changed from Pending to Canceled. Since the default setting of Magento does not allow the customers to cancel order at the frontend and can only be marked as “cancelled” at the backend by the Magento 2 store owners, our Magento 2 Cancel Order automate the order cancellation process for both parties and increase productivity for the whole store.

Another outstanding features by Cancel Order in Magento 2 is that after the cancel order is made, the products and items will be automatically restocked.

magento 2 cancel order change order status auto restock item
magento 2 cancel order manage all comments
Manage all comments of customers

Besides allowing the customers to add comments in the confirmation popup in the frontend, Magento 2 Cancel Order also allows the Magento 2 store owners to take complete control over the management of customers’ comments at the backend. The Magento 2 store admin can classify and acknowledge the reasons for each order cancellation made by each customers in this comments; hence improve their stores’ service accordingly.

Enable to set email sender, email receiver and email template in the backend

With our versatile Magento 2 Cancel Order, the Magento 2 store owners can choose which address to be the email sender, which one to be the email receiver at the backend of the store. Furthermore, Magento 2 Cancel Order extension also allows the store admin to set the email template for each email to suit their business purpose and intention.

magento 2 cancel order set email sender email receiver
view all cancelled orders in magento 2 backend
View all the cancelled orders

Magento 2 Cancel Order allows the Magento 2 store owners to view all records of the cancelled order at the backend in a grid. Moreover, the Magento 2 store owners are also allowed to delete these record in mass action for a quicker and more effective working experience.

Enable to configure the settings

With Magento 2 Cancel Order Frontend, the Magento 2 store owners are enabled to configure some of the settings for their store. The Cancel Order button and the Notice Notes of the confirm popup are among the settings that the store admin can configure. In particularly, the Magento 2 store owners can:

  • Change the ‘Cancel order’ link or the button text
  • Change the ‘Cancel order’ form’ header text
  • Change the ‘Cancel order’ note text: you can change the placeholder content at the popup where customers add comments
  • Set the name of sender, email address if sender and recevier who gets cancel order email
  • Set up a custom mail template for order cancellation and custom display messages
  • Enable and disable cancel order module's functionality from the backend
magento 2 cancel order module configuration

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Licenses

Single License

$ 59
  • 01 Domain usage
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+$ 49
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+$ 149
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Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation

Customer reviews

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This extension has proved to be a very important feature for my store.
7/23/2020 By CharlesHoals
  • Developer Support
  • Functions as Described
  • Usefulness
With the help of the module, customers can easily cancel the orders from the frontend. It resulted in reduced number of inquiries
6/18/2020 By Corrine
  • Developer Support
  • Functions as Described
  • Usefulness
It is one of the most crucial feature which I have used for my store.
5/6/2020 By MilliWaf
  • Developer Support
  • Functions as Described
  • Usefulness
This cancel order module is very useful for my Magento 2 store. Thanks to it, I can manage all cancelled orders and know all reasons for cancellation.
3/22/2020 By Carla
  • Developer Support
  • Functions as Described
  • Usefulness
Your support team is very helpful and friendly. I asked for their help when trying to get a license key for my production domain and development domain. It worked, thanks a lot.
3/21/2020 By Mallika
  • Developer Support
  • Functions as Described
  • Usefulness
This extension is reasonable and worth to buy. I highly recommend it!
3/19/2020 By Richard
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Testimonials