As a busy online store receiving a bucket load of orders by the hour, you might not have much time to think about how you communicate with your customers once they have ordered from you!
Using SMS texts for customer service is a brilliant way to add customer value to eCommerce for some reasons:
- 100% customers using mobiles
- SMS order notifications have a staggering open rate of over 98%
- Over 90% of texts get read within 5 minutes. Your customers will appreciate the instant updates
- Using SMS for order updates shows you care and will build deep trust and loyalty
- Independence with internet
This Magento 2 Marketplace Twilio SMS Notification Addon (plugin) is a best tool for your marketplace do that. With full configuration for seller, customers, admin, easy to customize SMS, very fast and trust tools. Because we use Twilio services, it is liable for sending text SMS directly to the Sellers at the time of approval, disapproval of sellers and products, order status cancel, invoice, shipped, credit memo..
This is a plugin of Magento 2 Marketplace Extension. To use this module smoothly, you must install Magento 2 Marketplace Module first.