Magento 2 marketplace helpdesk plugin provides sellers with an effective ticket management system and case tracking system in customer service. It allows registered customers submit their problems, issues, suggestions, feedback. Admin can assign seller to view/delete/reply ticket at the backend and dashboard. Moreover, Admin and Assigned Seller can view ticket status, ticket priority, ticket labels, number of replies

This is a plugin of Magento 2 Marketplace Extension. To use this module smoothly, you must install Magento 2 Marketplace Module first.

Magento 2 Marketplace Helpdesk Plugin

$45.00
Magento 2 Marketplace Helpdesk Plugin

Magento 2 Marketplace Helpdesk Plugin

Overview

Magento 2 marketplace helpdesk plugin provides sellers with an effective ticket management system and case tracking system in customer service. It allows registered customers submit their problems, issues, suggestions, feedback. Admin can assign seller to view/delete/reply ticket at the backend and dashboard. Moreover, Admin and Assigned Seller can view ticket status, ticket priority, ticket labels, number of replies

This is a plugin of Magento 2 Marketplace Extension. To use this module smoothly, you must install Magento 2 Marketplace Module first.

Software version

Magento 2.0.0 - Magento 2.0.1 - Magento 2.0.2 - Magento 2.0.3 - Magento 2.0.4 - Magento 2.0.5 - Magento 2.0.6 - Magento 2.0.x - Magento 2.1.x
Description

Details

Feature of Plugin

Organized Workflow to minimize time wasted
Admin
  • Enable/disable plugin at the backend
  • Allows only registered user can be send either from Magento Backend or Dashboard
  • Assign seller to handle their ticket
  • Both seller and Admin can see the ticket status, ticket priority, ticket lables, number of replies
Customers
  • Registed customers can submit their queries, request, problem, issue about product to seller
Customer- Friendly & Fast Submit
Clear User-friendly Interface
Sellers
  • Reply the assigned ticket from admin
  • See status, lable, ticket priority, replies at the dashboard and backend.
Mobile Application
  • Better customers experience on mobile whenever they go.
  • Increase significantly the number of customers.
Organized Workflow to minimize time wasted

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