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Magento 2 Help Desk Extension helps you to collect all requests, inquiries, offline chat messages, emails in one place.

All messages will be assigned to the proper department without leaking information. Furthermore, utilize the ticket system is very important to bring a powerful and flexible solution for Store Support in Magento.

This product is FREE now. For free licenses, we DON'T provide support services. Hence, if you want to get our support service for this product, please purchase extended support packages.

Explore Other Best Magento 2 Extensions

 

Magento 2 Help Desk Extension

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Magento 2 Help Desk Extension

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Overview

Magento 2 Help Desk Extension helps you to collect all requests, inquiries, offline chat messages, emails in one place.

All messages will be assigned to the proper department without leaking information. Furthermore, utilize the ticket system is very important to bring a powerful and flexible solution for Store Support in Magento.

This product is FREE now. For free licenses, we DON'T provide support services. Hence, if you want to get our support service for this product, please purchase extended support packages.

Explore Other Best Magento 2 Extensions

 

Community Edition: 2.0.x, 2.1.x, 2.2.x, 2.3.x, 2.4.x

Enterprise Edition: 2.0.x, 2.1.x, 2.2.x, 2.3.x, 2.4.x

Installation & User Guide
Description

Details

Why Magento 2 Help Desk Extension?
According to a survey of consumer experience, around 76% of customers evaluate a company by customer service. Customer support service is one of most important elements your online store leans on. The better customer support service you provide, the more loyal customers you can engage. Magento 2 help desk extension will make you and your customers satisfied with the most automatical and secured ticket support system.
Magento 2 help desk extension benefits

Amazing Customer Experiences

[New] Compatible With SendGrid

Magento 2 Help Desk extension is compatible with SendGrid. To gain the best effect of the feature ''Auto convert email to ticket'', you should configure it properly in SendGrid.

magento 2 help desk configure in sendgrid

[New] Help Desk System with GraphQL Support

Magento 2 Help Desk Pro has been updated with GraphQL (Graph Query Language). With this support, you can improve the performance of your website effortlessly.

Live Chat With Many Customers At Once

magento 2 help desk live chat support

Provide your customer with outstanding support. Our Magento 2 Help Desk Extension features live chat support. With Live Chat, you can support many customers at the same time. That save tons of time and effort for your support process.

Smart Workflow To Minimize Time Wasted

Magento 2 Help Desk module brings you a time saving and organized workflow. Provide customers with outstanding support and make the customer feel indispensable and unique with your brand.

Magento 2 help desk system workflow

Fully Responsive: Mobile, Tablet, Laptop & Desktop

Responsive magento 2 help desk extension
On the era of mobile usage, it is important to be fully Responsive On Mobile & Tablet, right? No matter which devices your customer is using, they can submit tickets every time and everywhere

Multiple Ways to Get Support

It is fast and easy to connect with your customers using Magento 2 Help Desk Extension solution! The extension allows Guest Users to submit ticket. There are 6 easy ways for any shopper to get help:

  • Chat Box
  • Use the Contact Us Tab on the left.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Help Desk tab in the user account interface.
  • Email the support team's address.
  • Magento backend by support staff
Fast submit for support with help desk extension in magento 2

Clear User-friendly Interface

Magento 2 help desk extension with user-friendly interface

Customers can find it easy to get support while using our module. Moreover, LOF Magento 2 Help Desk Extension helps your customer manage all tickets fast and easily.

Reply Tickets Directly via Email

With Magento 2 Help Desk Extension, after logging in or registering and create a ticket in the Help Desk tab in the user account interface with simple steps, users can get a reply to ticket direct their email.

Create & reply ticket to email with Magento 2 help desk extension

Add File Attachment to Tickets

Add file attachment to ticket in magento 2 help desk module
This Magento 2 Help Desk module allows your customers to tell your support team more with the ability to attach files to their inquiries. There is no limitation for that

Set Priority, Status and Category per Ticket

When creating a new ticket, customers can submit their request with ease by selecting departments, product types, and categories for their ticket. Also, they can set the Priority level and see its status for the ticket.
Set Priority, status & category section for tickets in helpdesk

Quick Reply or Close Any Ticket

Quick Reply or Close a ticket with Magento 2 helpdesk extension
Let your customers post a quick reply to save their time and create an enjoyable customer's experiences.

Easy to Check Ticket History

It is also convenient for you and your customers to look at all ticket history in the blink of an eye.
Easy to Check ticket history in magento 2 help desk extension

Check Ticket Status In Seconds

Check Ticket Status quickly with Magento 2 help desk system
In Help Desk section, customers can check ticket status and get a notification when there are any status changes.

Satisfaction Star Rating For Effectiveness

To help you enhance support quality, Magento 2 Help Desk Extension comes with a rating that allows customer give a rating for each ticket conveniently.

Magento 2 help desk satisfaction star rating from customers

Get Better Result With fewer Efforts

Quick Responses With Answer Shortcut

Magento 2 Helpdesk Quick Responses With Answer Shortcut

LOF Magento 2 Help Desk Extension allows your customers to create unlimited quick response. Just by a single click, you can insert these answers into the message.

Ticket auto-expiration & Auto-reminder

You can set Ticket auto-expiration & Auto-reminder date after a period of zero activities
Ticket auto-expiration & Auto-reminder by help desk extension

Manage Ticket Better with Smart Grid

Magento 2 help desk extension smart tickets grid
Managing your tickets becomes much easier with pre-defined filters and customizable Ticket Grid

Flexible Assign Tickets to Departments & Agents

Both you and your customers can assign tickets to proper departments and agents with ease. It saves your time and makes the workflow effective, right?
Magento 2 help desk with flexible assign system

Amazing On-the-fly Filters

Magento 2 help desk extension search tickets by advanced filters
You can search ticket by keyword or use advanced filters. The filter option can be used to search any specific ticket. This will save customer a lot of time

Save Communications History Automatically

If you need to save and recover customer query, information and communication history, LOF Magento 2 Help Desk Extension is a smart choice.

Magento 2 help desk system auto save communication history

Easily Add Custom Email & Default Template

Magento 2 help desk add custom email template & default template
You can add custom email template, default template for:
  • New Ticket Email
  • New Message Email
  • Status Ticket Email
  • Reminder Email

Create Spam Pattern To Avoid Spam Content

Create spam pattern with Magento 2 Help Desk Extension, then you won't receive any junk mail.

Magento 2 help desk extension with spam protection

Accept tickets via Email

Magento 2 help desk extension accept tickets via email

Lof Magento 2 Help Desk Extension also helps to transfer all message to the right department and assigned agent via email.

Assign Tickets to Right Manager or Department

You can assign the right manager or department in a single click. Everything has become simplest ever
Assign tickets to departments by Magento 2 help desk system

Advanced Reports

Magento 2 help desk extension with advanced report
The advanced report helps you to track reports by day and by month to evaluate your team's achievements.

Fully Functional and Easy To Use Backend

Fast Ticket Creation from Backend

Fast create tickets from backend of Magento 2 help desk

The Magento 2 Help Desk Extension bring you fast ticket creation & management in the backend.

Set Permission For Each Department

Especially, you can set role & permission, the ability to delete ticket for each department
Set permission for each department in Magento 2 help desk

Schedule Time to Auto Close & Auto Remind

Schedule time auto close & auto remind in help desk Magento 2
You can schedule time for Auto Close Ticket, Auto Reminder Ticket

Add Unlimited Category

Like department and ticket, you are able to create unlimited categories as you want
Add unlimited categories for tickets in Magento 2 help desk module

Fully Customizable

Fully customizable Magento 2 help desk extension
You can take a full control of the extension. With organized setting section, you can configure the module as you want.

Tailored for Multistore Installations

No matter how many stores you have, you are able to involve all of your departments between your stores. There is no artificial and extra fee for this
Magento 2 help desk extension multistore installations

Create Unlimited Departments & Agents

Create unlimited departments & agents in Magento 2 help desk
You can create as many departments & agents you want. There is no extra fee or any artificial limits on the number of tickets, departments or agents.

Enable Live Chat

  • Live Chat
  • Show Live Chat on Frontend
  • Easy to Change Text Label on Live Chat Box
  • Easy to Change Background Color
Magento 2 help desk support live chat

Alert Ticket/ Chat Notification

Alert ticket/ chat notification with magento 2 help desk extension
Control numerous of coming ticket and Chat with alert lable in minutes

Mail Box

  • Connect With Mailboxes
  • Convert into emails from your customer's tickets automatically
  • Checks all connected mailboxes
  • Customer can reply via email instead of login to the store account.
Magento 2 help desk module mail box support
How To Configure Magento 2 Help Desk Module

GET ALL THE MODULE INFORMATION - Check Video!!

Fast speed with Magento Block Caching

Fast speed Magento 2 help desk extension

It is never slow down your speed. Also, the Magento 2 Help Desk Extension supports Magento block caching that helps to speed up your site significantly.

successful sites using magento 2 help desk extension
Amazing After-sales Support and Tutorials

"Everything starts with the customer"

Coming with us, you will get the most enjoyable customer experiences. Our dedicated support team always here to help if you have any issues.

landofcoder magento extension support
Success Stories Using Our Magento 2 Help Desk

Full Feature Magento 2 Help desk Extension

  • Organized Workflow to minimize time wasted
  • Customer- Friendly & Fast Submit
  • Clear User-friendly Interface
  • Easy To Create Ticket
  • Add File Attachment to the ticket
  • Easy To Choose Priority and Assign Department for your ticket
  • Quick Reply or Close a ticket
  • Easy to Check ticket history
  • Check Ticket Status
  • Satisfaction Star Rating
  • Quick Responses With Answer Shortcut
  • Ticket auto-expiration & Auto-reminder
  • Smart tickets grid
  • Flexible Assign System
  • On-the-fly Filters
  • Fast speed with Magento Block Caching
  • Save communications history completely
  • Built-in content
  • Spam Protection
  • Accept tickets via Email
  • MailBox
  • Live Chat
  • Alert Ticket/ Chat Notification
  • Advanced Reports
  • Create Unlimited Departments & Agents
  • Fast Ticket Creation from Backend
  • Set Permission For Each Department
  • Schedule Time to Auto Close & Auto Remind
  • Add Unlimited Category
  • Fully customizable
  • Tailored for Multistore installations
  • Support GraphQL
  • Ticket automations perform routine tasks without admin
  • No third party storage used for saving and processing tickets
  • Department permissions
  • Help desk tab
  • Ticket page
  • Communication
  • Customer can attach files to their inquiries
  • Follow-up emails
  • Support Surveys
  • Add necessary contact information
  • Set Priority for the email
  • Supporters Performance Management
  • Supporter Assignment
  • Frequent Responses
  • Reopen closed tickets

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