Utilize ticket system, bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. All messages will be assigned to the proper department without leaking information.

  • Live Chat With Many Customer At Once
  • Fast & Smart Workflow To Minimize Time Wasted
  • Fully Responsive On Mobile, Tablet, Laptop & Desktop
  • Offer Multiple Ways For Customer To Get Support
  • Clear User-friendly Interface
  • Create Unlimited Departments, Agents and Categories
  • Able to Create & Reply to Ticket directly to Email
  • Add File Attachment to the ticket
  • Set Priority, Status and Category section for each ticket
  • Quick Reply or Close a ticket
  • Easy to Check ticket history
  • Check Ticket Status In Second
  • Satisfaction Star Rating For Effectiveness
  • Quick Responses With Answer Shortcut
  • Ticket auto-expiration & Auto-reminder
  • Much more...

Magento 2 Help Desk Extension

Regular Price: $199.00

Special Price $149.00

* Required Fields

Regular Price: $199.00

Special Price $149.00

Live Demo
Magento-2-help-desk-extension-main-image

Magento 2 Help Desk Extension

Sale off -25% until to 10/31/2018. You save $50.00

Overview

Utilize ticket system, bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. All messages will be assigned to the proper department without leaking information.

  • Live Chat With Many Customer At Once
  • Fast & Smart Workflow To Minimize Time Wasted
  • Fully Responsive On Mobile, Tablet, Laptop & Desktop
  • Offer Multiple Ways For Customer To Get Support
  • Clear User-friendly Interface
  • Create Unlimited Departments, Agents and Categories
  • Able to Create & Reply to Ticket directly to Email
  • Add File Attachment to the ticket
  • Set Priority, Status and Category section for each ticket
  • Quick Reply or Close a ticket
  • Easy to Check ticket history
  • Check Ticket Status In Second
  • Satisfaction Star Rating For Effectiveness
  • Quick Responses With Answer Shortcut
  • Ticket auto-expiration & Auto-reminder
  • Much more...

Software version

Magento 2.0.0 - Magento 2.0.1 - Magento 2.0.2 - Magento 2.0.3 - Magento 2.0.4 - Magento 2.0.5 - Magento 2.0.6 - Magento 2.0.x - Magento 2.1.x - Magento 2.2.0 - Magento 2.2.x
Description

Details

Amazing Customer Experiences

live chat support
Live Chat With Many Customers At Once
Provide your customer with outstanding support. Our help desk extension features live chat support. With Live Chat, you can support many customers at the same time. That save tons of time and effort for your support process
Fast & Smart Workflow To Minimize Time Wasted
Magento 2 Help Desk extension brings you a time saving and organized workflow. Provide customers with outstanding support and make the customer feel indispensable and unique with your brand.
Organized Workflow to minimize time wasted
Easy To Create Ticket
Fully Responsive On Mobile, Tablet, Laptop & Desktop
On the era of mobile usage, it is important to be fully Responsive On Mobile & Tablet, right? No matter which devices your customer is using, they can submit tickets every time and everywhere
Multiple Ways to Get Support

It is fast and easy to connect with your customers using Help Desk solution! The extension allows Guest Users to submit ticket. There are 6 easy ways for any shopper to get help:

  • Chat Box
  • Use the Contact Us Tab on the left.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Help Desk tab in the user account interface.
  • Email the support team's address.
  • Magento backend by support staff
Customer- Friendly & Fast Submit
Clear User-friendly Interface
Clear User-friendly Interface
Customers can find it easy to get support using Help Desk extension. Moreover, LOF Magento 2 Help Desk Extension helps your customer manage all tickets fast and easily.
Able to Create & Reply to Ticket directly to Email
With Magento 2 Help Desk Extension, after logging in or registering and create a ticket in the Help Desk tab in the user account interface with simple steps, users can get a reply to ticket direct their email.
Able to Create & Reply to Ticket directly to Email
Add File Attachment to the ticket
Add File Attachment to the ticket
This Help Desk extension allows your customers to tell your support team more with the ability to attach files to their inquiries. There is no limitation for that
Set Priority, Status and Category section for each ticket
When creating a new ticket, customers can submit their request with ease by selecting departments, product types, and categories for their ticket. Also, they can set the Priority level and see its status for the ticket.
Set Priority, Status and Category section for each ticket
Quick Reply or Close a ticket
Quick Reply or Close a ticket
Let your customers post a quick reply to save their time and create an enjoyable customer's experiences.
Easy to Check ticket history
It is also convenient for you and your customers to look at all ticket history in the blink of an eye.
Easy to Check ticket history
Check Ticket Status
Check Ticket Status In Second
In Help Desk section, customers can check ticket status and get a notification when there are any status changes.
Satisfaction Star Rating For Effectiveness
To help you enhance support quality, Magento 2 Help Desk Extension comes with a rating that allows customer give a rating for each ticket conveniently.
Satisfaction Star Rating

Get Better Result With fewer Efforts

Quick Responses With Answer Shortcut
Quick Responses With Answer Shortcut
LOF Magento 2 help desk extension allows your customers to create unlimited quick response. Just by a single click, you can insert these answers into the message.
Ticket auto-expiration & Auto-reminder
You can set Ticket auto-expiration & Auto-reminder date after a period of zero activities
Ticket auto-expiration & Auto-reminder
Smart tickets grid
Manage Ticket Better with Smart Tickets Grid
Managing your tickets becomes much easier with pre-defined filters and customizable Ticket Grid
Flexible Assign System To Department & Agents
Both you and your customers can assign tickets to proper departments and agents with ease. It saves your time and makes the workflow effective, right?
Flexible Assign System
On-the-fly Filters
Amazing On-the-fly Filters
You can search ticket by keyword or use advanced filters. The filter option can be used to search any specific ticket. This will save customer a lot of time
Save Communications History Automatically For Ease Of Use
If you need to save and recover customer query, information and communication history, LOF Magento 2 Help Desk Extension is a smart choice.
Save communications history completely
Built-in content
Easy To Add Custom Email Template & Default Template
You can add custom email template, default template for:
  • New Ticket Email
  • New Message Email
  • Status Ticket Email
  • Reminder Email
Create Spam Pattern To Prevent From Spam Content
Create spam pattern with Help Desk Extension, then you won't receive any junk mail.
Spam Protection
Accept tickets via Email
Accept tickets via Email
Lof Magento 2 Help Desk Extension also helps to transfer all message to the right department and assigned agent via email
Assigning tickets to the right manager or department fast
You can assign the right manager or department in a single click. Everything has become simplest ever
department
advanced report
Advanced reports
The advanced report helps you to track reports by day and by month to evaluate your team's achievements.

Fully Functional and Easy To Use Backend

Fast Ticket Creation from Backend
Fast Ticket Creation from Backend
The Magento 2 Help Desk Extension bring you fast ticket creation & management in the backend
Set Permission For Each Department
Especially, you can set role & permission, the ability to delete ticket for each department
Set Permission For Each Department
Schedule Time to Auto Close & Auto Remind
Schedule Time to Auto Close & Auto Remind
You can schedule time for Auto Close Ticket, Auto Reminder Ticket
Add Unlimited Category
Like department and ticket, you are able to create unlimited categories as you want
Add Unlimited Category
Fully customizable
Fully customizable
You can take a full control of the extension. With organized setting section, you can configure the module as you want.
Tailored for Multistore installations
No matter how many stores you have, you are able to involve all of your departments between your stores. There is no artificial and extra fee for this
Tailored for Multistore installations
Create Unlimited Departments & Agents
Create Unlimited Departments & Agents
You can create as many departments & agents you want. There is no extra fee or any artificial limits on the number of tickets, departments or agents.
Live Chat
  • Live Chat
  • Show Live Chat on Frontend
  • Easy to Change Text Label on Live Chat Box
  • Easy to Change Background Color
live chat
Alert Ticket/ Chat Notification
Alert Ticket/ Chat Notification
Control numerous of coming ticket and Chat with alert lable in minutes
Mail Box
  • Connect With Mailboxes
  • Convert into emails from your customer's tickets automatically
  • Checks all connected mailboxes, fetches emails and converts them into Tickets
  • Customer can reply via email instead of login to the store account.
Mail box
Fast Speed
Fast speed with Magento Block Caching
It is never slow down your speed. Also, the extension support Magento block caching that helps to speed up your site significantly
Enjoy Amazing Customer Experience With Us
What customer experiences you really want to get? happiness, sadness, joy, fear, interest, anger, or trust? Coming with us, you will get the most enjoyable customer experiences. Our dedicated support team always here to help if you have any issue.
Tailored for Multistore installations

Full Feature Magento 2 Help desk Extension

  • Organized Workflow to minimize time wasted
  • Customer- Friendly & Fast Submit
  • Clear User-friendly Interface
  • Easy To Create Ticket
  • Add File Attachment to the ticket
  • Easy To Choose Priority and Assign Department for your ticket
  • Quick Reply or Close a ticket
  • Easy to Check ticket history
  • Check Ticket Status
  • Satisfaction Star Rating
  • Quick Responses With Answer Shortcut
  • Ticket auto-expiration & Auto-reminder
  • Smart tickets grid
  • Flexible Assign System
  • On-the-fly Filters
  • Fast speed with Magento Block Caching
  • Save communications history completely
  • Built-in content
  • Spam Protection
  • Accept tickets via Email
  • MailBox
  • Live Chat
  • Alert Ticket/ Chat Notification
  • Advanced Reports
  • Create Unlimited Departments & Agents
  • Fast Ticket Creation from Backend
  • Set Permission For Each Department
  • Schedule Time to Auto Close & Auto Remind
  • Add Unlimited Category
  • Fully customizable
  • Tailored for Multistore installations
  • Ticket automations perform routine tasks without admin
  • No third party storage used for saving and processing tickets
  • Department permissions
  • Help desk tab
  • Ticket page
  • Communication
  • Customer can attach files to their inquiries
  • Follow-up emails
  • Support Surveys
  • Add necessary contact information
  • Set Priority for the email
  • Supporters Performance Management
  • Supporter Assignment
  • Frequent Responses
  • Reopen closed tickets

People also searched keywords

  • magento 2 help desk
  • magento help desk extension
  • magento 2 help desk pro
  • magento 2 help desk module
  • magento 2 help desk integration
  • magento 2 connect help desk
  • magento 2 help desk extension
  • landofcoder magento 2 help desk ultimate
  • best magento 2 help desk
  • help desk ultimate magento 2 download
  • help desk for magento 2
  • best help desk for magento 2
  • help desk extension in magento 2
  • help desk mx magento 2
  • magento 2 help desk plugin
  • magento 2 help desk ultimate
Licenses/Pricing

Single License

+$ 0
  • 01 Domain usage
  • 06 Months Support

Standard

+$ 99
  • 02 Domain usage
  • 12 Months Support

Premium

+$ 189
  • 04 Domain usage
  • 12 Months Support

Agency License

+ $ 999
Video Guide

Customer reviews

5 star
13
4 star
2
3 star
0
2 star
0
1 star
0
much better than I can say, things become easier to my customer when they want to ask question with attached files
5/15/2017 By Sophie G
  • Developer Support
  • Functions as Described
  • Usefulness
easy to use and organize, time-saving and clear interface
5/7/2017 By Kent J
  • Developer Support
  • Functions as Described
  • Usefulness
no more tons of call or email, very quick answer, my clients love the way they're answered. Thanks
3/25/2017 By Christ
  • Developer Support
  • Functions as Described
  • Usefulness
This ext is a must to have item to me, without support, no loyal customer
3/25/2017 By amazing.runner
  • Developer Support
  • Functions as Described
  • Usefulness
Thanks for your creation of this module. Help me effectively
3/25/2017 By Victor
  • Developer Support
  • Functions as Described
  • Usefulness

5 item(s)

5 Item(s)

Testimonials