Magento 2 Help Desk Extension

Regular Price: $199.00

Special Price $99.00

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Regular Price: $199.00

Special Price $99.00

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Magento 2 Help Desk Extension Logo

Magento 2 Help Desk Extension

Sale off -50% until to 07/31/2020. You save $100.00

Software version

Magento 2.0.x - Magento 2.1.x - Magento 2.2.0 - Magento 2.2.x - Magento 2.3.0 - Magento 2.3.x - Magento EE 2.1.x - Magento EE 2.2.x - Magento EE 2.3.x
Description

Details

Why Magento 2 Help Desk Extension?
According to a survey of consumer experience, around 76% of customers evaluate a company by customer service. Customer support service is one of most important elements your online store leans on. The better customer support service you provide, the more loyal customers you can engage. Magento 2 help desk extension will make you and your customers satisfied with the most automatical and secured ticket support system.
Magento 2 help desk extension benefits

Magento 2 Help Desk - Professional Customer Support Solution

How To Use Magento 2 Help Desk Extension | How It Works

GET ALL THE MODULE INFORMATION - 5 minutes Video!!

[New] Auto Convert Email To Ticket

When a customer sends an email to supporter's email (gmail or domain's email), customer's email will be forwarded to inbound email (email address on an email server: sendgrid). Then email data will post it to helpdesk controller url to parse email data. Help desk module will check whether that email had a ticket or not.

  • If yes, customer's ticket will be replied.
  • If not yet, a new ticket will be created automatically for that customer on helpdesk.

This feature allows customers to reply a ticket and get the response by sending mails to the assigned email support. Magento 2 help desk will analyze those emails to create new tickets or reply previously created tickets.

magento 2 help desk auto convert emails to tickets
magento 2 help desk configure in sendgrid
[New] Compatible With SendGrid
Magento 2 Help Desk extension is compatible with SendGrid. To gain the best effect of the feature ''Auto convert email to ticket'', you should configure properly in SendGrid.
Work Well On Magento 2.3.4 & 2.3.x

Magento 2 Help Desk extension is updated and compatible with magento 2.3.x. There are some bugs that were fixed in Magento 2.3.4 version:

  • Error when submitting a ticket if the Pattern in the admin is not entered in the right format
  • Error when saving a ticket in the admin
Magento 2 help desk fix bugs

Amazing Customer Experiences

magento 2 help desk live chat support
Live Chat With Many Customers At Once

Provide your customer with outstanding support. Our Magento 2 Help Desk Extension features live chat support. With Live Chat, you can support many customers at the same time. That save tons of time and effort for your support process.

Fast & Smart Workflow To Minimize Time Wasted

Magento 2 Help Desk module brings you a time saving and organized workflow. Provide customers with outstanding support and make the customer feel indispensable and unique with your brand.

Magento 2 help desk system workflow
Responsive magento 2 help desk extension
Fully Responsive On Mobile, Tablet, Laptop & Desktop
On the era of mobile usage, it is important to be fully Responsive On Mobile & Tablet, right? No matter which devices your customer is using, they can submit tickets every time and everywhere
Multiple Ways to Get Support

It is fast and easy to connect with your customers using Magento 2 Help Desk Extension solution! The extension allows Guest Users to submit ticket. There are 6 easy ways for any shopper to get help:

  • Chat Box
  • Use the Contact Us Tab on the left.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Help Desk tab in the user account interface.
  • Email the support team's address.
  • Magento backend by support staff
Fast submit for support with help desk extension in magento 2
Magento 2 help desk extension with user-friendly interface
Clear User-friendly Interface

Customers can find it easy to get support while using our module. Moreover, LOF Magento 2 Help Desk Extension helps your customer manage all tickets fast and easily.

Able to Create & Reply to Ticket directly to Email

With Magento 2 Help Desk Extension, after logging in or registering and create a ticket in the Help Desk tab in the user account interface with simple steps, users can get a reply to ticket direct their email.

Create & reply ticket to email with Magento 2 help desk extension
Add file attachment to ticket in magento 2 help desk module
Add File Attachment to the ticket
This Magento 2 Help Desk module allows your customers to tell your support team more with the ability to attach files to their inquiries. There is no limitation for that
Set Priority, Status and Category section for each ticket
When creating a new ticket, customers can submit their request with ease by selecting departments, product types, and categories for their ticket. Also, they can set the Priority level and see its status for the ticket.
Set Priority, status & category section for tickets in helpdesk
Quick Reply or Close a ticket with Magento 2 helpdesk extension
Quick Reply or Close a ticket
Let your customers post a quick reply to save their time and create an enjoyable customer's experiences.
Easy to Check ticket history
It is also convenient for you and your customers to look at all ticket history in the blink of an eye.
Easy to Check ticket history in magento 2 help desk extension
Check Ticket Status quickly with Magento 2 help desk system
Check Ticket Status In Second
In Help Desk section, customers can check ticket status and get a notification when there are any status changes.
Satisfaction Star Rating For Effectiveness

To help you enhance support quality, Magento 2 Help Desk Extension comes with a rating that allows customer give a rating for each ticket conveniently.

Magento 2 help desk satisfaction star rating from customers

Get Better Result With fewer Efforts

Magento 2 Helpdesk Quick Responses With Answer Shortcut
Quick Responses With Answer Shortcut

LOF Magento 2 Help Desk Extension allows your customers to create unlimited quick response. Just by a single click, you can insert these answers into the message.

Ticket auto-expiration & Auto-reminder
You can set Ticket auto-expiration & Auto-reminder date after a period of zero activities
Ticket auto-expiration & Auto-reminder by help desk extension
Magento 2 help desk extension smart tickets grid
Manage Ticket Better with Smart Tickets Grid
Managing your tickets becomes much easier with pre-defined filters and customizable Ticket Grid
Flexible Assign System To Department & Agents
Both you and your customers can assign tickets to proper departments and agents with ease. It saves your time and makes the workflow effective, right?
Magento 2 help desk with flexible assign system
Magento 2 help desk extension search tickets by advanced filters
Amazing On-the-fly Filters
You can search ticket by keyword or use advanced filters. The filter option can be used to search any specific ticket. This will save customer a lot of time
Save Communications History Automatically For Ease Of Use

If you need to save and recover customer query, information and communication history, LOF Magento 2 Help Desk Extension is a smart choice.

Magento 2 help desk system auto save communication history
Magento 2 help desk add custom email template & default template
Easy To Add Custom Email Template & Default Template
You can add custom email template, default template for:
  • New Ticket Email
  • New Message Email
  • Status Ticket Email
  • Reminder Email
Create Spam Pattern To Prevent From Spam Content

Create spam pattern with Magento 2 Help Desk Extension, then you won't receive any junk mail.

Magento 2 help desk extension with spam protection
Magento 2 help desk extension accept tickets via email
Accept tickets via Email

Lof Magento 2 Help Desk Extension also helps to transfer all message to the right department and assigned agent via email.

Assigning tickets to the right manager or department fast
You can assign the right manager or department in a single click. Everything has become simplest ever
Assign tickets to departments by Magento 2 help desk system
Magento 2 help desk extension with advanced report
Advanced reports
The advanced report helps you to track reports by day and by month to evaluate your team's achievements.

Fully Functional and Easy To Use Backend

Fast create tickets from backend of Magento 2 help desk
Fast Ticket Creation from Backend

The Magento 2 Help Desk Extension bring you fast ticket creation & management in the backend.

Set Permission For Each Department
Especially, you can set role & permission, the ability to delete ticket for each department
Set permission for each department in Magento 2 help desk
Schedule time auto close & auto remind in help desk Magento 2
Schedule Time to Auto Close & Auto Remind
You can schedule time for Auto Close Ticket, Auto Reminder Ticket
Add Unlimited Category
Like department and ticket, you are able to create unlimited categories as you want
Add unlimited categories for tickets in Magento 2 help desk module
Fully customizable Magento 2 help desk extension
Fully customizable
You can take a full control of the extension. With organized setting section, you can configure the module as you want.
Tailored for Multistore installations
No matter how many stores you have, you are able to involve all of your departments between your stores. There is no artificial and extra fee for this
Magento 2 help desk extension multistore installations
Create unlimited departments & agents in Magento 2 help desk
Create Unlimited Departments & Agents
You can create as many departments & agents you want. There is no extra fee or any artificial limits on the number of tickets, departments or agents.
Live Chat
  • Live Chat
  • Show Live Chat on Frontend
  • Easy to Change Text Label on Live Chat Box
  • Easy to Change Background Color
Magento 2 help desk support live chat
Alert ticket/ chat notification with magento 2 help desk extension
Alert Ticket/ Chat Notification
Control numerous of coming ticket and Chat with alert lable in minutes
Mail Box
  • Connect With Mailboxes
  • Convert into emails from your customer's tickets automatically
  • Checks all connected mailboxes
  • Customer can reply via email instead of login to the store account.
Magento 2 help desk module mail box support
How To Configure Magento 2 Help Desk Module

GET ALL THE MODULE INFORMATION - Check Video!!

Fast speed Magento 2 help desk extension
Fast speed with Magento Block Caching

It is never slow down your speed. Also, the Magento 2 Help Desk Extension supports Magento block caching that helps to speed up your site significantly.

Enjoy Amazing Customer Experience With Us
What customer experiences you really want to get? happiness, sadness, joy, fear, interest, anger, or trust? Coming with us, you will get the most enjoyable customer experiences. Our dedicated support team always here to help if you have any issue.
Best Magento 2 help desk extension for customer satisfaction
Magento 2 Help Desk extension free installation
Free Installation (Value $55)
We are ready to provide you free installation for your extension after purchasing to save your time to make it work smoothly on your website. Send us your installation request to https://landofcoder.ticksy.com/. We will help you install immediately in only few seconds!
successful sites using magento 2 help desk extension

Full Feature Magento 2 Help desk Extension

  • Organized Workflow to minimize time wasted
  • Customer- Friendly & Fast Submit
  • Clear User-friendly Interface
  • Easy To Create Ticket
  • Add File Attachment to the ticket
  • Easy To Choose Priority and Assign Department for your ticket
  • Quick Reply or Close a ticket
  • Easy to Check ticket history
  • Check Ticket Status
  • Satisfaction Star Rating
  • Quick Responses With Answer Shortcut
  • Ticket auto-expiration & Auto-reminder
  • Smart tickets grid
  • Flexible Assign System
  • On-the-fly Filters
  • Fast speed with Magento Block Caching
  • Save communications history completely
  • Built-in content
  • Spam Protection
  • Accept tickets via Email
  • MailBox
  • Live Chat
  • Alert Ticket/ Chat Notification
  • Advanced Reports
  • Create Unlimited Departments & Agents
  • Fast Ticket Creation from Backend
  • Set Permission For Each Department
  • Schedule Time to Auto Close & Auto Remind
  • Add Unlimited Category
  • Fully customizable
  • Tailored for Multistore installations
  • Ticket automations perform routine tasks without admin
  • No third party storage used for saving and processing tickets
  • Department permissions
  • Help desk tab
  • Ticket page
  • Communication
  • Customer can attach files to their inquiries
  • Follow-up emails
  • Support Surveys
  • Add necessary contact information
  • Set Priority for the email
  • Supporters Performance Management
  • Supporter Assignment
  • Frequent Responses
  • Reopen closed tickets

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Licenses

Single License

+$ 0
  • 01 Domain usage
  • 12 Months Support

Standard

+$ 139
  • 02 Domain usage
  • 12 Months Support

Premium

+$ 399
  • 04 Domain usage
  • 12 Months Support

Agency License

+ $ 999
Video Guides
Customization

Module code is completely open that means anyone can customize the code as per his / her need , as the developer of the module we also provide customisation and development of the module please contact us for module customisation

Customer reviews

5 star
20
4 star
4
3 star
0
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0
1 star
0
I like your Helpdesk extension because it has useful features and reasonable price. Also, love your quick support.
12/29/2019 By SRINIVAS K
  • Developer Support
  • Functions as Described
  • Usefulness
I have experienced the module for 4 months. No conflicts happened, worth-buy
10/10/2018 By Thomas
  • Developer Support
  • Functions as Described
  • Usefulness
Your extension is so great. My messages are protected without leaking. This is an essential factor to help me maintain customers relationship.
10/7/2018 By Halen
  • Developer Support
  • Functions as Described
  • Usefulness
much better than I can say, things become easier to my customer when they want to ask question with attached files
5/15/2017 By Sophie G
  • Developer Support
  • Functions as Described
  • Usefulness
easy to use and organize, time-saving and clear interface
5/7/2017 By Kent J
  • Developer Support
  • Functions as Described
  • Usefulness
no more tons of call or email, very quick answer, my clients love the way they're answered. Thanks
3/25/2017 By Christ
  • Developer Support
  • Functions as Described
  • Usefulness
This ext is a must to have item to me, without support, no loyal customer
3/25/2017 By amazing.runner
  • Developer Support
  • Functions as Described
  • Usefulness
Thanks for your creation of this module. Help me effectively
3/25/2017 By Victor
  • Developer Support
  • Functions as Described
  • Usefulness

8 item(s)

8 Item(s)

Testimonials