Customers can get 30-day money back guarantee for any paid product since the time of the purchase.
You CAN request for refund when our products fail to meet your expectation like we cannot resolve your issues.
You CANNOT get the refund in the case you
The refund request will be rejected after 30 days guarantee. In addition, the refund policy will not be applied for installation & customization service, extended support fee or orders under special promotion.
To request a refund, please remove/uninstall all copies of our products from your server and confirm it with a screenshot attached in your email to email@example.com. Refund process will take up to 7 business days.
When you purchase our product and services, free support is included. You will get fast support for:
In case you need support for free items or customization, please notice that
After purchasing our paid products, customers can get free lifetime updates and a 12-month period of free support. This free support period will be calculated from the time of the purchase.
We ONLY support issues related to module function. If you face any issue, you can submit a ticket on our ticket system (https://landofcoder.ticksy.com/). Submited issues in tickets should be clear and detailed with screenshots. Each ticket should include issues related only one product so that we can assign to our dev easily. In the case your ticket doesn't meet these requirements, we can refuse to resolve it. Also, your order id, ssh/fpt account and admin account for access will be required in the ticket if needed.
On the other hand, all approved tickets will be checked and replied within 2 business days. Also, if your ticket is submitted on our weekends, please understand that it will be processed on the next Monday.
Our live chat support also available to help you pre sale questions or general issues during our business hours. We work from Monday to Friday (Saturday sometimes), from 8.10 a.m to 5.30 p.m (except 1,5 hour for lunch) at GMT +7.
If you want to request extended support, please purchase one of our extended support packages.
For PRO support, your issues will be put on high priority. In other way, if you choose VIP support, we will assign your case to a personal technical supporter.
Also, we can refuse to provide support beyond free support period.
Free products will not include free support service. To request support service for these extensions, you can choose any above package.
Support Extensions will include:
Note: For other requirements related to function or integration into custom theme, the ticket can be replied later than usual because these issues take more time and effort to resolve. So, please understand.
If your issues consume fixing time, we will estimate the time to fix on local or release a new version with updates.
Support Extensions will NOT cover:
Moreover, support DOES NOT include creating new features or new design styles. Also, apart from included support services, other requirements will be considered as customization. In these cases, customers need to send full requirements for custom work. Requests for custom work should be sent to firstname.lastname@example.org. Then, we'll check and send you the estimated time & cost.
Support Themes will include configuring and fixing bugs related to the theme. Customers will be supported during installation. Like extensions, requests for quick installation will be charged.
Note: We only support free installation for our premium extensions. Free installation support will be accepted for the first-time installation. For reinstallation, we will charge it as a custom work ($55). Customers also can request for quick installation ($55) via live chat, ticket or email.
The payment of extended support or custom work should be sent to our paypal account: email@example.com
If we find out a solution to your issue, we will send it to you instantly. In the case we cannot find out a solution to your issue, we will refuse to resolve it.