It’s a totally common phenomenon whenever a customer surfs on your Magento website and comes across something that they feel interested in or confused about. And when that situation occurs, they might want to ask for a suitable and appropriate answer from you.
However, it’s possible that customer might have the same curiosity and it’s also possible that you and your team has to answer the same question over and over again. Moreover, it’s also tiring and inconvenient for the customers to have to overcome such many steps to ask for a simple question.
A good solution at this time might be to establish an FAQ list on each page for the customers to easily see it. But it comes with a price that is the same FAQ might not be good for your page’s SEO and page ranking.