Please submit a ticket with your order information to our ticket system to request refund. You will receive refund within 7 days since your request is confirmed.
All refund requests after 30 days since the purchase date will be not accepted. Please remember that we will not refund any fee you paid for installation and customization services.
If you’re not absolutely delighted, we’ll return your money. We offer you 30 days money back guaranteed. Hence you can get money back within 30 days since the day you purchased the product.
When you purchase our installation service, we will install a product and remove all possible problems during installation process.
The fee that you paid for installation service is the amount of time that we spend on serving you; hence it cannot be refunded.
If you are not dissatisfied with our installation service, please contact our Sales Manager at email@example.com. We will replace new technical supporter for you to serve you better.
We are so sorry to say that we cannot give you the refund in this case. Because it’s against our policy so we can't break the rule. Moreover, if you got any issue, we will give you the best support you.
In this case, it is possible for you to get refund for one of item you purchase. Unless, it is not over 30 days since your purchase date. Feel free to contact us via email: firstname.lastname@example.org or submit ticket here: https://venustheme.ticksy.com/ Please note that discount applied to your orders will not be refunded.